Customer Care

Currency

All prices are expressed in New Zealand dollars (NZD) including packaging and free postage.

Free National Shipping

All New Zealand orders are dispatched from our Whangarei base via Fastway Couriers.

• Whangarei – Free Shipping
• North Island – Free Shipping
• South Island – Free Shipping

Delivery in 3-5 working days as long as product is in stock.

International Shipping

Currently, we only ship to New Zealand. If you would like to shop from overseas, please send us an email to  info@thefrenchhen.co.nz and we will see if we can arrange overseas shipping for your purchase

Returns and Exchanges

The French Hen takes great care with our packaging, but if the goods we send to you arrive damaged or faulty, please keep all the original packaging, including proof of purchase, and contact us within 48 hours of delivery. We require the goods to be returned to us in their original condition, and will arrange collection of the damaged/faulty product by our courier, at a time and place convenient to you. If available, we will send a replacement at no charge, however if not available we will a refund. If we determine that the product was not damaged during original delivery, we may not be able to offer a replacement.

If you are not entirely happy with your purchase and wish to change your mind, please advise us within 7 days by contacting us at info@thefrenchhen.co.nz or calling us on (09) 438 0051.

So long as the goods are returned in their original condition, with proof of purchase, we would be happy to offer a credit. In this case the return costs are the responsibility of the customer, and we would recommend using a tracking system available with most couriers and postal services when returning the goods to us.

Cancellation of Orders

You may cancel your order provided we have not yet dispatched it. Our friendly team will refund the cost of your order to the account you purchased with. Please contact us as soon as possible and we will do our utmost to accommodate your request.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@thefrenchhen.co.nz or mailing us at:

The French Hen
6 Hailes Cres, Kamo
Whangarei 0101

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 6 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 7 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our team at info@thefrenchhen.co.nz or by mail at:

The French Hen
6 Hailes Cres, Kamo
Whangarei 0101